Jan 28, 2025  
2024-2025 Catalog 
  
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2024-2025 Catalog
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CS 2403 - Computer Support Services

3 Credit Hours

Course Description:
Students will demonstrate their understanding of planning, implementing, and maintaining a support center for both internal and external users of computer hardware and software. The main topics will include: the Help Desk, design of hardware and software specifications, performing a needs assessment, design of evaluation instruments, creation of both technical and non-technical documentation, working with customers in a support role, and ethical standards for the computing professional.

Prerequisites:
ENGL 1113  English Composition I

MATH 0203 or adequate math placement and 9 credit hours of Computer Science courses.

Additional Information:
This course satisfies the computer proficiency requirement.


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